Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Mobile/phone number
• Email address
• Vehicle registration number
• Vehicle make, model, and variant
• Vehicle service and maintenance details
• Service address/location
• Booking details
• Payment-related information
• Information provided through WhatsApp, phone calls, forms, or other communication channels
• Feedback, reviews, photographs, or videos voluntarily provided by you

We may also collect certain technical information when you use our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Process and manage service bookings
• Contact you regarding your booking
• Provide doorstep vehicle services
• Understand your vehicle's service requirements
• Provide quotations and invoices
• Process payments
• Arrange required parts or services
• Respond to enquiries and customer-support requests
• Send service-related notifications
• Improve our services and website
• Maintain business records
• Prevent fraud, misuse, or unauthorised activity
• Comply with applicable legal and regulatory requirements

With your consent where required, we may also use your contact information to send promotional offers, updates, and marketing communications.

3. Vehicle Information

Vehicle information provided by you may be used for purposes including service identification, inspection, maintenance, repair, parts selection, quotation, invoicing, and maintaining your service history.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties where reasonably necessary to provide our services, including:

• Technicians or service personnel
• Parts suppliers
• Payment service providers
• Technology and hosting providers
• Communication providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Payments

Payments may be processed through third-party payment providers.

THROTTLE may not directly store complete payment card details when payments are processed through such providers. Payment providers may process your information according to their own privacy policies and terms.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and improve our services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We may retain your information for as long as reasonably necessary to:

• Provide our services
• Maintain service and transaction records
• Resolve disputes
• Meet accounting and legal obligations
• Prevent fraud or misuse
• Improve our services

When information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal requirements.

9. Your Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

You may also request that we stop sending promotional communications.

To make a privacy-related request, contact us using the details provided below.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

THROTTLE is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this website with a revised “Last Updated” date.