Cancellation & Refund Policy

1. Service Cancellation

Customers may request cancellation of a booking by contacting THROTTLE through our available communication channels.

We recommend requesting cancellation as early as possible before the scheduled service appointment.

2. Cancellation Before Service

If a customer cancels a booking before the technician has been dispatched or work has commenced, THROTTLE may provide a refund of any advance payment, subject to applicable payment-processing charges and any specifically communicated cancellation terms.

3. Cancellation After Technician Dispatch

If a cancellation is made after a technician has already been dispatched to the customer's location, THROTTLE may deduct reasonable applicable charges related to technician travel, visit, inspection, or other costs already incurred.

Any remaining eligible amount may be refunded to the customer.

4. Cancellation After Work Has Started

Once inspection, servicing, repair, or other work has commenced, the customer may be responsible for charges relating to:

• Work already performed
• Technician/service charges
• Parts or materials already used
• Parts specially ordered or procured
• Other reasonable costs already incurred

Any refundable amount, if applicable, will be determined based on the work and costs incurred.

5. Specially Ordered Parts

If a part has been specifically ordered or procured for a customer's vehicle, cancellation after procurement may result in the customer being responsible for the applicable cost, particularly where the part cannot reasonably be returned or cancelled.

6. Refund Eligibility

Refunds will be considered based on:

• The reason for cancellation
• The time of cancellation
• Whether the technician has been dispatched
• Whether work has commenced
• Parts or materials already purchased
• Applicable payment-processing charges
• Any other costs reasonably incurred by THROTTLE

Where a refund is approved, it will generally be processed using the original payment method wherever reasonably possible.

7. Refund Processing Time

Once a refund is approved, the time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

THROTTLE will initiate an eligible refund within a reasonable period after approval.

8. Service Issues & Rework

If a customer believes that a service has not been completed properly, they should contact THROTTLE as soon as reasonably possible.

We may review the issue and, where appropriate, arrange an inspection, correction, rework, or other suitable resolution.

Refunds are not automatically provided for every service complaint. The resolution will depend on the nature of the issue, the service performed, and applicable warranty/service terms.

9. Parts Refunds

Refunds or replacements for supplied parts may be subject to the applicable manufacturer's or supplier's warranty, return, and replacement conditions.

Certain electrical, consumable, special-order, or installed parts may not be eligible for return except where required by applicable law or covered under an applicable warranty.

10. THROTTLE-Initiated Cancellation

THROTTLE may need to cancel or reschedule a service due to circumstances such as:

• Technician unavailability
• Unsafe working conditions
• Severe weather
• Parts unavailability
• Vehicle/location restrictions
• Operational issues
• Circumstances beyond our reasonable control

Where THROTTLE cancels a service for which the customer has already made an advance payment and no service has been provided, the eligible amount will generally be refunded or adjusted against a rescheduled booking.

11. No-Show / Inaccessible Vehicle

If the customer is unavailable at the agreed location and time, or the vehicle cannot reasonably be accessed for the scheduled service, applicable visit or cancellation charges may apply where such charges have been communicated or are reasonably incurred.

12. Offers & Promotional Bookings

Special offers, discounts, promotional packages, or prepaid services may have separate cancellation and refund conditions.

Where applicable, the specific terms communicated with the offer will apply.